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”Ensuring Total Quality Control”
Total Quality Management (TQM) was earlier referred to as Total Quality Control (TQC). Earlier they used to verify the quality only at the end of the process. In such a scenario, it cannot be called TQC but as FQC (Final Quality Control). TQC means a process of control from the raw material stage to the stage of finished products.
The final product will be dependent on the quality of the raw materials. So, the quality of the raw materials should be checked first. In addition to this, the quality control of the workers should also be undertaken. It is to be seen whether the worker is checking the quality correctly or manipulating it. The manager should be able to visualize everything from the standpoint of management principles, theories and models. He should focus on raw material quality, production quality and final quality. These should be integrated like head, stomach and legs in the human body.
In spiritual parlance, it is called Trikaranashuddhi – meaning purifying and integrating thought, word and deed.
( Source : SathyaSaiWithStudents Blog)
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